2.1.1 When you complete forms on our website (www.spectra-displays.co.uk), such as registering an account, subscribing to a mailing list, or submitting a contact request. This may include your name, address, email, and telephone number.

2.1.2 When you contact us by any method and we keep a record of that correspondence.

2.1.3 Details of your visits to our website including traffic data, location data, weblogs and other communication data, and the resources you access.

2.1.4 When you otherwise provide personal data to us via the website.

2.2.1 We may collect information about your device (e.g., IP address, operating system, browser type) for fraud prevention, system administration, and reporting aggregate information. This is statistical and does not identify you individually.

2.2.2 Our website uses cookies to distinguish you from other users, improve functionality, and provide you with a better browsing experience. Please see our Cookie Policy for more information.

2.3.1 Provide you with information or services you request;

2.3.2 Allow participation in interactive website features;

2.3.3 Present content in the most effective manner;

2.3.4 Improve our website and services;

2.3.5 Address any complaints or enquiries;

2.3.6 Contact you for marketing purposes where you have opted in (see section 6).

3.1 We collect your name, contact details, and delivery address when you place orders with us. This information is necessary to process your order and perform our contract with you.

3.2 We may share your personal data with payment providers, couriers, or service partners (e.g., EDI, warranty providers) to fulfil your order.

3.3Subject to your consent, we may use customer feedback in our marketing.

3.4 We retain customer information for up to 6 years after order fulfilment for legal and business purposes.

6.1 With your consent, or where we have a legitimate interest, we may use your details to provide marketing communications about our products, services, events, or business updates.

6.2 You can opt out at any time by:

• Ticking relevant boxes when submitting forms;
• Clicking ‘unsubscribe’ in any email;
• Emailing: sales@spectradisplays.co.uk

6.3 We retain marketing data for 3 years from the last interaction.

6.4 We may display third-party advertising on our site (e.g., banners). We do not share personal data with third parties for marketing without consent.

8.1 We may use third-party services for anonymised analytics or predictive marketing, but we do not make decisions affecting individuals solely by automated means.

8.2 We may conduct credit checks for:

• Creditworthiness assessments;
• Fraud and anti-money laundering purposes.

8.3 These checks may be logged by credit reference agencies.

8.4 If you fail a credit check, we may refuse credit or request upfront payment.

8.5 Suspected fraud may be reported. To view your credit file, please contact us for details of the agency used.

9.1.1 To perform a contract;

9.1.2 To comply with legal obligations;

9.1.3 To protect vital interests;

9.1.4 For our legitimate interests, provided these are not overridden by your rights.

9.2.1 Sharing email addresses with delivery partners to facilitate efficient service.

9.2.2 Monitoring email open rates to enhance marketing performance.

9.2.3 Contacting customers regarding abandoned purchases.

10.1.1 Our staff to provide goods/services;

10.1.2 Affiliated companies for administration;

10.1.3 IT providers, including hosting and support services;

10.1.4 Professional advisers (lawyers, accountants, insurers);

10.1.5 Government bodies (e.g., HMRC) where required;

10.1.6 Buyers, if we sell or restructure the business.

10.2 We may disclose your data to legal or regulatory authorities if required by law.

10.3 We do not sell or share your data with third parties for marketing without consent.

12.1 We implement technical and organisational measures to protect your data. However, no internet transmission is completely secure.

12.2 Once received, we use strict controls to prevent unauthorised access.

13.1 To access the personal data we hold about you;

13.2 To request correction of inaccurate data;

13.3 To request erasure (‘right to be forgotten’) in certain cases;

13.4 To restrict or object to processing in certain circumstances;

13.5 To request data portability (where applicable).

Spectra Displays Ltd
2C Merlin Court, Lancaster Way
Ely
Cambridgeshire
CB6 3GN

Email: sales:spectra-displays.co.uk

Phone: +44 (0)1353 661182